Returns & Refunds Policy

We want you to love your purchase, but if you're not satisfied, here's how we handle returns and refunds:

Return Eligibility:

We accept returns if:

• Return request is made within 7 days of delivery

• Items are unused, unwashed, and in original condition with all tags and packaging intact

• Product is not a hygiene-sensitive item such as:

  • Undergarments

  • Socks

  • Mittens

  • Caps

  • Personalized items

• Product was not purchased from sale or clearance (final sale items are non-returnable)

Return Shipping:

• Customer bears the return shipping cost unless the item is defective or incorrect

• We strongly recommend using a trackable shipping method

• MummasMatch is not responsible for items lost during return transit

Refund of Payment:

• Cash on Delivery (COD): If your COD order was not delivered, there’s nothing to refund

• Prepaid Orders (Credit Card, Debit Card, Net Banking):

  • Canceled or returned order amounts are first added to your MummasMatch Cash Refund section

  • You can request to transfer the amount back to your original payment method by clicking on the "Refund Amount Back To Me" button in your account

  • Refunds to the original source take 5-7 business days to process

• COD Refunds to Bank Account: Once you provide bank details, we’ll process the refund within 10 working days

Exchanges:

We currently do not support direct exchanges.
To exchange an item:

1. Return the original item following the policy above

2. Place a new order for the desired item